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Print-heads build up ink that dries, and that then turns into a cement-like substance that a normal cleaning will not fix. For $20 upfront, we run a strong solvent through to dissolve the cement-like ink and if that works it's just an additional $25 on pick up. If it doesn't work then your print-head is worn out and you will need a new printer. Contact us today (Local only) to see if we can help you.