Frequently Asked Questions

What is an OEM?

An OEM (Original Equipment Manufacturer) is a company that builds a product that it sells under its own company name and brand. An OEM, such as HP or Epson, will manufacture the product and assign a unique part number to that product. We provide the OEM part number to assist you in finding a compatible cartridge.

What is a compatible cartridge?

There are two types of compatible cartridges: the first type is "compatible" with most Copiers, Fax Machines, Ink Jets, and Printer Ribbons and is brand new. The only difference - it is manufactured by a different company. The second type of compatible cartridge is remanufactured from recycled plastic and parts.

What is a re-manufactured cartridge?

A re-manufactured cartridge is a cartridge that has been recycled to OEM specifications. The process includes inspecting the old cartridge, replacing all worn parts, and print testing the cartridge for quality.

I have tried compatible cartridges before, but I was not satisfied with the quality. How do I know yours will be different?

Compatible cartridge technology has now reached the level of the original manufactures. The days of drill and fill are over. Printer Resources "MSE Brand" cartridges are built to OEM standards using many of the same components (toners, new drums, rollers and other parts). Try our no risk 30-day free trial offer and see for yourself!

What is Printer Resources “Total Satisfaction Warranty”?

Though we feel our environmentally responsible re-manufactured products are of the highest quality. We know there will be a rare instance when one will not meet the expectations of our customers. Therefore we personally give this guarantee: At any time; No matter how long you have used our product … you should be Totally Satisfied. If not, we will either refund your money in full, provide you with another cartridge at no charge to you, or give you full credit in your account for future purchases – you choose. WE BELIEVE IN YOUR HONESTY AND TRUST IN YOUR JUDGMENT.

Why should I choose an MSE product?

QUALITY .. Through careful research, Printer Resources has partnered with MSE, a compatible toner cartridge manufacturer based out of California. Their products consistently produce darker prints and sharper graphics. We now offer our customers the highest quality cartridges at lower prices. VALUE .. Our compatible cartridges perform as well as an original manufactured cartridge, so if you don’t mind paying 20 – 40% less for comparable quality, make your next purchase a MSE Brand product from Printer Resources, Bend, OR.

Do compatible or re-manufactured cartridges last as long as OEM?

All of our compatible or re-manufactured cartridges are manufactured according to OEM specification, and will print the same or greater page yield as their OEM counterpart.

Will the copies be as dark and crisp looking?

Printer Resources "MSE Brand" toner cartridges are built using only the highest quality toner to ensure that the print quality will match or exceed the quality of a new cartridge direct from the manufacturer.

Will a re-manufactured cartridge void my machine’s warranty?

No! Your manufacturer cannot void your machine's warranty for using cartridges other than theirs. However, it may void your contract if you have a binding agreement to use their supplies.

How does MSE ensure quality?

All MSE cartridges are individually tested during manufacturing and must pass through a Triple Quality Control inspection before they get shipped to you. Our stringent quality standards include testing each component prior to manufacturing, during production, and even after our products are on the shelf. The result is a high performance product that has our Printer Resources Total Satisfaction Warranty.

What sort of impact does the inkjet and toner industry have on the environment?

Each year, millions of cubic feet of non-biodegradable Laser & Inkjet cartridges are thrown into our nation's landfills. In 25 years, the total amount of discarded cartridges could fill more than half the Grand Canyon. Now MSE has made it free and easy for you to mail ALL toner and inkjet empty cartridges, regardless of their origins to their recycling center.

Can I recycle my empty cartridge?

Yes! And we encourage it! PRR provides a MSE postage paid envelope with all inkjet cartridges and a free shipping label for all toner cartridges. Just place your empty cartridge in its original box and using the prepaid shipping label, drop the envelope in the mail. Thank you for recycling! Printer Resources also offers a $.50 discount for every INKJET cartridge brought into their Bend store for recycling.

Are there other ways to save printing cost?

You can save money by printing more efficiently by using preview before printing. Then, with large documents, starting with a test page to be sure margins, spacing, text and graphics appear correct. Correct those settings before starting the print job. If you need multiple copies, consider printing one and then photocopy the rest. Check if your computer offers choices in print quality. By selecting the "economy" or draft mode under print/properties you obtain lighter printouts that print faster using less ink. Use this setting for internal documents or first drafts. Switch the setting back to "normal" or "best" quality for final versions and documents intended for clients.

How can I avoid paper jams?

  • USE QUALITY PAPER.. The first, assumption people make is that paper jams are the result of mechanical malfunction. In fact, a majority of jams are caused by using paper that’s either of poor quality or that is inappropriate for the machine. High-quality paper has some grain to it (so it’s not slick to the touch). This grain enables the rollers on a printer or copier to grab the paper properly. In most cases the heaver the paper weight, the more grain it has. The recommended minimum paper weight is 20lbs and 24lbs for a laser printer.
  • CHECK PAPER CONDITION.. Even if you’re using high-quality paper it can still cause paper jams if it’s wrinkled, warped or curled – usually by water or humidity. If the paper in the tray is damages, replace it. Individual pieces of paper, especially from a just-opened package, can also stick together and cause jams. To prevent this from happening, hold your stack of paper and fan through it – as if glancing though a book or magazine, before inserting it in the input tray.
  • If all else fails.. Call Printer Resources service technician at 541-318-5211 for free advice or e-mail your questions to